Refund & Return Policy

At Petrovia, customer satisfaction is our top priority. We want you and your furry friends to love every purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Opened pet grooming products
• Used pet beds or accessories
• Personalized/customized items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will gladly arrange a replacement or refund.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

• Approved refunds are processed back to your original payment method
• Refund processing times may vary depending on your bank or payment provider

Order Cancellation

Orders can only be canceled within 12 hours of purchase. After this period, your order may already be processed for shipping.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

Need Help?

Our support team is always here to assist you. If you have any questions regarding returns or refunds, please contact us through our Contact Us page.

Thank you for shopping with Petrovia.