Frequently Asked Questions (FAQs)

1. How long does shipping take?

We aim to process all orders within 1–3 business days. Delivery times may vary depending on your location, but most UK orders arrive within 5–10 business days.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

3. What if I receive a damaged or incorrect item?

We’re sorry for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the item, and we’ll help resolve the issue as quickly as possible.

4. Do you offer returns or refunds?

Yes. We offer a customer-friendly return policy. If you are not satisfied with your order, please contact us within 14 days of receiving your item for assistance.

5. How can I contact Petrovia?

You can reach our customer support team anytime through our Contact Us page or by email. We are always happy to help pet lovers and their furry friends.